Turn more customers into regulars
Build a permission-based customer list, reach members directly with relevant offers and request honest reviews after a visit—all alongside the systems you already use.
- Build your customer list
- Bring customers back
- Request reviews automatically
No new hardware. No EPOS replacement.
Your next regular may already be a customer
A customer enjoys their meal, pays and leaves. If there's no simple way to stay in touch, they may forget to come back—or choose somewhere else next time.
Local Regulars Club helps you build a permission-based way to keep in touch with customers who choose to join.
How it works
Three simple steps to start building relationships that last.
Display your QR code
Place it at your counter, on tables or on your own promotional materials.
Customers choose to join
They scan the code, enter their details and choose whether they want to receive marketing messages.
Welcome them and keep in touch
Members receive your chosen welcome offer. You can request one offer campaign each month for members who have opted in.
What it helps your business do
Build your own customer list
Capture contact details from customers who choose to join your club.
Reach customers directly
Send relevant offers to opted-in members, so you have a way to invite them back.
Request reviews automatically
Send a neutral review request after a visit or order is recorded through the agreed process. Reviews are never exchanged for rewards or discounts.
You run the restaurant. We help with the follow-up.
You don't need to manage a complicated CRM. Send your offer request through a simple form, and Level Up North will review the message and audience, then send it for you.
Included in the Local Regulars Club
- Branded QR sign-up page
- Customer contact capture and marketing preferences
- Automated welcome message
- One offer campaign each month, on request
- Automated, neutral review requests
- Simple campaign request form
- SMS usage tracking
Simple setup. Pay for the texts you use.
Local Regulars Club
One standard SMS segment can contain up to 160 GSM-7 characters. Longer messages may use multiple billable segments. Emojis and some special characters can reduce the single-segment limit to 70 characters.
Frequently asked questions
Do I need to replace my EPOS or delivery apps?
No. Local Regulars Club is designed to sit alongside your existing systems. It does not replace your EPOS, online ordering or delivery platforms.
Can I message every customer?
Promotional messages are sent only to customers who have chosen to opt in to receive them.
Do I need to manage campaigns myself?
No. Send your campaign request through a simple form. Level Up North will review and send the campaign on your behalf.
Are review requests connected to a reward?
No. Review requests are separate from loyalty rewards. Customers are not offered a discount or gift in exchange for a review.
Will it automatically connect to my EPOS?
We'll check your EPOS and ordering setup before promising any connection. Review requests will use the agreed process for recording a completed visit or order.
Give local customers a reason to come back
Build your permission-based customer list, stay in touch with relevant offers and make it easier to request honest reviews.
Ask about a 3-month pilot£50 setup · £19.99 per month · SMS billed by usage
Start Building Your Business!
Tell us a little about your restaurant or takeaway and we'll be in touch to talk through how the Local Regulars Club could work for you.
- Permission-based customer list
- One offer campaign each month, on request
- Automated, neutral review requests
- £50 setup · £19.99/month · SMS by usage